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Senior Engineer (ServiceNow Developer)

Salary undisclosed

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Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.

1. Application Development

  • Design, develop, and implement ServiceNow applications, modules, and integrations.
  • Customize ServiceNow workflows to meet business requirements using scripting (JavaScript, Glide API, etc.).
  • Develop automation or integrations with ServiceNow platform.

2. System Administration

  • Manage ServiceNow system configurations and updates.
  • Monitor platform health and resolve performance issues.

3. Stakeholder Collaboration and drive Continuous improvement

  • Work closely with stakeholders to gather requirements and translate them into functional solutions.
  • Collaborate with cross-functional teams to support ITSM, CMDB, CSM, Knowledge, etc.
  • Identify and implement opportunities for system optimization and automation.
  • Stay updated on ServiceNow best practices, new features, and industry trends.

4. Testing, Deployment, Documentation and Training

  • Perform unit testing, system integration testing, and user acceptance testing.
  • Ensure seamless deployment of changes in the production environment.
  • Create and maintain technical and process documentation.
  • Provide training and support to end-users and administrators.
  • Minimum Bachelor in Computer Science, Information Technology or relevant field of study.
  • Minimum of 2–5 years of experience as a ServiceNow Developer or in a similar role.
  • Experience in roll out of CMDB, ServiceNow automation and service portal.
  • Knowledge of IT Service Management, such as ITIL processes and frameworks.
  • Software development project management with Agile methodologies & strong problem-solving and analytical abilities.
  • Programming in ServiceNow and Web Technologies
  • Strong understanding of ServiceNow platform architecture and modules.
  • Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific scripting languages (e.g., GlideScript).
  • Experience with ServiceNow Studio, Flow Designer, and Integration Hub.
  • Familiarity with REST/SOAP APIs, JSON, and XML for integrations.
  • Excellent communication and interpersonal skills, and ability to work collaboratively in global environment.