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Duty Manager - Based In Cameron Highlands

  • Full Time, onsite
  • ZENITH HOTEL CAMERON & ZENITH SUITES
  • Cameron Highlands, Malaysia
Salary undisclosed

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Front Office Duty Manager

Under the guidance of the Front Office Manager, A Duty Manager main task is to oversee the front desk operations of our business. To support and assist the Front Office and all Departments in the hotel to ensure a smooth, prompt, and effective service to all guests.

  • Assist the Front Office Manager with the management and support of daily Front Office Operations.
  • Manage and support the Front Office team, ensuring that brand standards are met, and guest expectations are exceeded.
  • Handle guest requests, enquiries, and complaints promptly.
  • Handle any management issues or emergencies that arise, record, and resolve as necessary.
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
  • Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions, and activities.
  • To assist in the building of an efficient team of employees through Multi Skilling, Multi-Tasking and flexible scheduling and by taking an active interest in their welfare, safety, and development.

REQUIREMENTS

  • A minimum of 2 years of Front Office supervisory experience in the hotel
  • Fluent in the English communication.
  • Excellent leadership, inter-personal, training and development skills.
  • A passion for delivering exceptional guest experiences.
  • Computer literate.
  • Demonstrated ability to resolve problems and conflict and work efficiently under pressure.
  • Well-presented, organized, and calm personality.
  • Strong problem-solving skills.
  • Availability to work in shifts including weekends.

Job Type: Full-time

Pay: RM2,100.00 - RM2,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Holidays
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Cameron Highlands: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • FO Supervisory: 2 years (Required)

Language:

  • English (Required)