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Jobs or company...

Senior Network Engineer

Salary undisclosed
Checking job availability...
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Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

Based in our APAC HQ in Kuala Lumpur, you will be reporting to our Network and Telcom Manager. As a Senior Network Engineer, you will work as an L2 support for both Network and Telephone Systems. This position requires in-depth technical knowledge regarding Network functionality, network devices such as switches, Routers, Firewalls, routing protocols, VPN protocol and configurations, Voice-SIP servers, services, and configuration, and will need to be keen in troubleshooting. You are required to assist IT Support for common Network and voice-related faults.

ROLES & RESPONSIBILITIES

  • Serve as the 2nd level support with troubleshooting skills to assist IT Support seeking technical assistance.
  • Determine the best solution based on the issue and details provided by L1 and users.
  • Respond to and log all inquiries received from L1.
  • Keep well-documented and updated case notes.
  • Identify, analyze, troubleshoot, and resolve client service requests.
  • Properly escalate and communicate to a higher level of support as necessary including service that exceeds skills level, reasonable repair time, lack of parts, or any other issue that could impact customer satisfaction.
  • Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners, and vendors.
  • Provide higher level support for switch configuration, Router and routes management, and Firewall.
  • Provides in-depth support for Voice regarding, local / Toll Free numbers - subscription/management, Call flow design with diagram and configuration. IVR setup.
  • Monitor and provide support for WAN / LAN management for HQ, DC, and Stores that will include communication with ISPs.
  • Manage multiple cases at one time.
  • Setup and configure new network and Voice devices.
  • Should be able to work with Microsoft teams.
  • Identify and suggest possible improvements on procedures and resolution.

POSITION REQUIREMENTS

  • Proven experience as a network and voice engineer.
  • Tech-savvy with working knowledge of office automation products, Networks, Server Systems, and IT Processes.
  • Good understanding of IT System.
  • Ability to diagnose and resolve technical issues related to switches, routers, firewalls, SIP - configuration of VLANs, trunks, port-channel, acts/ policies, and routing protocols as BGP/ EIGRP.
  • Should have basic knowledge of Cisco devices and Cisco Webex. Experience in integration with MS Teams is an added advantage.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • Minimum Certificate, Diploma, or Professional course in IT Services.

MUST HAVE GOOD KNOWLEDGE OF:
  • Active Directory
  • RADIUS
  • Operating Systems
  • Office 365 (Outlook/Word/Excel/PowerPoint/Access/Project/Visio)
  • Security Application - Antivirus/Proxy
  • SDWAN
  • Logging Tools - Graylog, Kibana
  • Network LAN/WAN - Routers/Switch/Modem/Firewall/AP/VPN with different brands preferably - Cisco, Fortigate, Palo Alto
  • Routing protocols - BGP/ EIGRP
  • DHCP configurations
  • DNS configurations
  • IT Monitoring Tools - PRTG, Icinga, Graphana
  • SIP technology - Voice configuration - prefer Cisco WebEx (Basic Avaya configuration knowledge is an added advantage)

PERKS & BENEFITS

  • Medical, Dental & Vision Insurance
  • Retirement Plan
  • Employee Stock Purchase Plan
  • Paid Vacation / Sick Leave
  • Hybrid Work Schedule
  • Growth Opportunities
  • Corporate gatherings, team bonding events, and much more!

Ria Money Transfer is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.