Tech Lead with Unified Communication (Avaya, CISCO IP)
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Job Title: Tech Lead with Unified Communication (Avaya, CISCO IP)
Location: KL, Malaysia
Job Summary:
Technology: Digital Collaboration Services
Qualifications:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant .
Location: KL, Malaysia
Job Summary:
- We are seeking a highly skilled Technical Lead with experience in Unified Communication, specifically with Avaya and Cisco IP Telephony.
- The ideal candidate will have a strong background in Basic IP Telephony and will work in a hybrid model with day shifts. This role does not require travel.
Technology: Digital Collaboration Services
Qualifications:
- Must have extensive experience with Avaya and Cisco IP Telephony systems.
- Should possess strong knowledge of Basic IP Telephony configurations and troubleshooting.
- Must have excellent problem-solving skills and the ability to work under pressure.
- Should have experience in leading technical projects and teams.
- Must have strong communication and interpersonal skills.
- Should be well-versed in industry standards and compliance requirements.
- Lead the design and implementation of Unified Communication solutions using Avaya and Cisco IP Telephony.
- Oversee the maintenance and troubleshooting of IP Telephony systems to ensure seamless communication.
- Provide technical expertise and support for Basic IP Telephony configurations and setups.
- Collaborate with cross-functional teams to integrate Unified Communication systems with other IT infrastructure.
- Ensure the security and compliance of communication systems with industry standards.
- Develop and maintain documentation for all Unified Communication processes and configurations.
- Conduct regular system audits and performance tuning to optimize communication systems.
- Train and mentor junior team members on Unified Communication technologies and best practices.
- Manage vendor relationships and coordinate with external partners for system upgrades and support.
- Monitor and analyze system performance metrics to identify areas for improvement.
- Implement disaster recovery plans and ensure business continuity for communication systems.
- Stay updated with the latest trends and advancements in Unified Communication technologies.
- Provide regular reports and updates to management on system performance and project progress.
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant .
Job ID 00062965591