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Customer Relationship Associate

Salary undisclosed

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  • Be the first and last point of contact for the property.
  • Cover the front desk during business hours.
  • Greet and check-in member guests.
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.
  • Manage member's check-ins and check-outs.
  • Prepare and distribute promotional materials to guests/potential members.
  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email, and print communications.
  • Be active on the member network.
  • Solve member-related issues to ensure a cohesive community.
  • Assist with set-up and breakdown of events, including ordering food and beverages.
  • Prepare newsletter.
  • Make posters for events.
  • Assist with move-ins and move-outs; prepare and distribute member welcome pack.
  • Assist with building operations and maintenance to ensure the highest level of member experience.
  • Ensuring the centre is clean and well kept.
  • Ordering consumables.
  • Submit building receipts to the Community Lead or Community Manager for expense reports.
  • Mail and Package responsibilities as needed.
  • Identify issues for escalation to the Community Lead and Community Manager in order to document accordingly.
  • Organize community events and ensure the smooth successful coordination of events.
  • Able to travel or relocate to another centre when required to
  • Other ad hoc duties and administrative tasks assigned by superior and management

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Dental insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Mid Valley City: Reliably commute or planning to relocate before starting work (Preferred)