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RECOVERY MANAGER

RM 4,500 - RM 4,500 / month

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Industry : Debt Collection/Recovery

Location : Brickfields, KL

Position : Recovery Manager

Call/WA: 012-2187699

Website: www.smartsolution.asia

Job Responsibilities:

  • Prepare and conduct monthly performance reviews.
  • Build and foster solid relationships with clients.
  • Work with various internal and external reports detailing performance, key metrics and trends.
  • Interview recovery agent candidates and make recommendations for future hiring (as needed).
  • Provide frequent feedback to the agents on performance and areas requiring improvement.
  • Review non-performing (ineligible) accounts, assist with final recovery calls and designate severely delinquent accounts to in-house and field recovery agents.
  • Resolve disputed accounts and complaints with customers through research of all available information and communicate findings.
  • Lead, manage and inspire the efforts and drive exceptional results for fast growing team, prioritize multiple responsibilities within a high volume and complex portfolio and process.
  • Work on special projects as needed.

Requirements:

  • Experience in credit collection is a must.
  • Minimum 2 years of experience in Debt Collection/Recovery and Leadership role
  • Ability to build consensus and relationships among managers, partners, and employees.
  • Excellent communication skills.
  • Computer literate (Microsoft Words, Excel, Power Point)

** ADDED ADVANTAGE - CANDIDATES FROM DEBT COLLECTION BACKGROUND **

Job Type: Full-time

Pay: From RM4,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Supplemental Pay:

  • Commission pay