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RECOVERY MANAGER
RM 4,500 - RM 4,500 / month
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Industry : Debt Collection/Recovery
Location : Brickfields, KL
Position : Recovery Manager
Call/WA: 012-2187699
Website: www.smartsolution.asia
Job Responsibilities:
- Prepare and conduct monthly performance reviews.
- Build and foster solid relationships with clients.
- Work with various internal and external reports detailing performance, key metrics and trends.
- Interview recovery agent candidates and make recommendations for future hiring (as needed).
- Provide frequent feedback to the agents on performance and areas requiring improvement.
- Review non-performing (ineligible) accounts, assist with final recovery calls and designate severely delinquent accounts to in-house and field recovery agents.
- Resolve disputed accounts and complaints with customers through research of all available information and communicate findings.
- Lead, manage and inspire the efforts and drive exceptional results for fast growing team, prioritize multiple responsibilities within a high volume and complex portfolio and process.
- Work on special projects as needed.
Requirements:
- Experience in credit collection is a must.
- Minimum 2 years of experience in Debt Collection/Recovery and Leadership role
- Ability to build consensus and relationships among managers, partners, and employees.
- Excellent communication skills.
- Computer literate (Microsoft Words, Excel, Power Point)
** ADDED ADVANTAGE - CANDIDATES FROM DEBT COLLECTION BACKGROUND **
Job Type: Full-time
Pay: From RM4,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Supplemental Pay:
- Commission pay