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IT Support Executive

Salary undisclosed

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Responsibilities

  • Manage user accounts, course setup, enrollment, and announcements on NilaiUni Connect (Moodle). Provide user support and training for students and faculty.
  • Assist students with timetable, attendance, and course module-related inquiries through the Student Portal (CMS).
  • Manage and update website content, including careers, career services, transportation, academic calendar, convocation, alumni updates, and the landing page.
  • Manage and update the Joomla-based website, including CRPS, CRC Computing Conference webpage, and Virtual Library.
  • Responsible for updating and maintaining student data in the system (E-IPTS), ensuring accuracy, completeness, and compliance with institutional and regulatory requirements.
  • Assist users with printer and software installations, as well as general IT troubleshooting.
  • Help organize and maintain the computing lab.
  • Support student orientation activities.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience with Moodle or other Learning Management Systems.
  • Knowledge of CMS platforms for student portals.
  • Familiarity with Joomla for website management.
  • Experience with database management (MySQL, MS Access).
  • Proficiency in programming/scripting languages such as HTML, ASP, and CSS.
  • Strong troubleshooting skills and ability to provide technical support.
  • Excellent communication skills and the ability to train users when necessary.
  • Ability to work collaboratively with various departments and stakeholders.