Senior Housekeeping Supervisor

Job Purpose

To plans, organizes, co-ordinates and supervises the general operation, cleanliness, maintenance, safety and hygiene of all areas under housekeeping (Rooms and Public area) and establishes training needs and trains others.

Primary duties and responsibilities

• To report to the Executive Housekeeper on the running of the Department during her/his shift.
• To prepare work schedules for the staff effectively.
• To relieve in the absence of the Executive Housekeeper.
• Oversee supervision of areas and staff.
• To assist the Executive Housekeeper in certain responsibility and oversees the day to day operation as established by Executive Housekeeper.
• To ensure that the highest standard of cleanliness and maintenance in all areas under Housekeeping Department are met.
• To assist, assign and supervise any supervisor in their work and handling problems.
• To keep record and send report to Maintenance Department in writing any request for repair and follow-up these requests to ensure that they have been carried out.
• To train, motivate and evaluate staff accordingly.
• To ensure all work done according to the Department’s procedures, systems and policies.
• To ensure that all work done according to the Department’s procedures, systems and policies.
• To ensure that the Company’s Rules and Regulations are being followed.
• To ensure that the keeping of all stock records, printed forms, cleaning and guest supplies are up to date and accurate.
• To receive, store, direct and control the use of housekeeping equipment, supplies and linen.
• Make sure that monthly inventory of linens, guest supplies, chemicals, Housekeeping equipment and office equipment are carried out accordingly.
• To carry out continuous training on the job for all Housekeeping employees.
• To maintain a close working relationship between Housekeeping and other Departments, especially Front Office and Maintenance.
• To handle any guest complaints, missing items, damages and report to the Executive Housekeeper.
• To check Guest Rooms for cleanliness and readiness of occupied rooms and make sure that the highest standards are met.
• To set up cleaning schedules for Public Areas and Rooms.
• To requisite housekeeping purchase for approval of Executive Housekeeper.
• To schedule and supervise the shampooing of carpets of rooms and public areas.
• To ensure that the key policies are followed accordingly – make sure there is control of in the issuing and returning of floor master keys from maids and cleaners.
• To comply with the Hotel’s rules and regulations.
• To promote a good flow of communication with all staff and to conduct meetings in the absence of the Housekeeper if necessary.
• To carry out efficiently instructions or assignments given by the Executive Housekeeper.

Qualifications, experience and skills

• Education: Diploma in Hospitality or equivalent.
• At least two (2) year working experience in supervisory level or related years’ experience in hospitality or similar industry.
• Computer literate.
• Ability to adapt to company systems for daily operations and communications
• Good English proficiency and fast learner.

Required competencies

• Ability to lead and motivate
• Team player spirit
• Sense of ownership/ responsibility over own work
• Problem solving attitude
• Excellent interpersonal and communication skills
• Attention to detail
• Situational awareness
• Ability to navigate through complex operational issues

Working conditions (shifts/ outdoors/ weekends, etc.)

• Requires shift work over weekends, duty roster to be determined by HOD

Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Professional development
• Vision insurance

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Nusajaya: Reliably commute or planning to relocate before starting work (Required)