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Jobs or company...

Customer Service Executive

RM 2,500 - RM 2,800 / month
Checking job availability...
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Job Opening at FMX (M) Sdn Bhd. Logistics & Supply Chain company based in Shah Alam, Berjaya Industrial Park. FMX provides Express Delivery Service to our customers.

The Customer Service Executive is responsible for customers’ ultimate experience with the Company by delivering effective and efficient services to all customers. The Customer Service Executive is also to work closely with Operations and Sales departments to provide consistent customer service information towards customers’ inquiries and complaints.

Key Activities / Accountabilities

  • Attend to calls or e-mail from customers for booking of shipment pick-up and any booking related inquiries
  • Enter customers’ shipment booking into the system and ensure accuracy and completeness of all data entry
  • Work with Operations to provide status updates to customers on their shipment inquiries or complaints
  • Work proactively to keep customers updated through phone or e-mail when necessary
  • Follow-up with agents for shipment status updates on a daily basis
  • Follow-up on all local outstanding undelivered consignments (Undel) and arrange for re-delivery with the consignee
  • Prepare KPI report for submission to customers as and when required
  • Work with other functions to improve customer experience
  • All other related tasks as assigned by the company from time to time

Preferred Qualifications, Experience and Skills :

  • Diploma/Degree holder in any field
  • 1-2 years’ experience in a customer service role in any industry or in a Contact Center
  • Familiar with handling customer inquiries and complaints through phone or e-mail
  • Pleasant personality and positive attitude

Working Location:

FMX (M) Sdn Bhd (856130-H)

Lot 8, Jalan Sungai Kayu Ara 32/38,

Section 32,Berjaya Industrial Park,

40460 Shah Alam, Selangor.

Kindly submit your application by uploading your resume via indeed (preferable) or Whatsapp to 016-3265781 (Farah)

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Health insurance
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Customer Service: 1 year (Required)

Language:

  • Bahasa Malaysia (Required)
  • English (Required)
  • Mandarin (Preferred)