GUEST SERVICE MANAGER
A Guest Service Manager is a professional responsible for overseeing and managing the guest service operations within a hospitality or service-oriented business. This role is prevalent in hotel. The primary objective of a Guest Service Manager is to ensure a positive and memorable experience for guests by coordinating and managing various aspects of guest services.
*MUST HAVE EXPERIANCE IN FRONT OFFICE
Key responsibilities of a Guest Service Manager typically include:
- Staff Management:Hiring, training, and supervising front-line staff such as front desk personnel, concierge, and other guest service representatives.
Ensuring that staff is well-versed in customer service skills and the specific procedures of the establishment.
- Customer Service:Overseeing and maintaining high standards of customer service.
Resolving guest concerns or complaints promptly and effectively.Implementing strategies to enhance the overall guest experience.
- Front Desk Operations:Managing check-in and check-out procedures.
Coordinating room assignments and ensuring the availability of requested amenities.Overseeing the handling of reservations and ensuring accuracy in guest information.
- Communication:Serving as a point of contact between guests and various departments within the establishment.
Communicating relevant information to staff and ensuring that everyone is informed about events, promotions, and other important details.
Job Type: Full-time
Pay: RM2,800.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Day shift
- Evening shift
- Night shift
Ability to commute/relocate:
- Putrajaya: Reliably commute or planning to relocate before starting work (Required)