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Senior Officer, Group Desk

Salary undisclosed

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Reports To

Manager, Sales Tool & Automation

Role Purpose

To assist sales tool and automation team to make flight reservation, enquiry, handling any request and issue pertaining sales portal and reply any related email.

Key Accountability

  • To provide airline customers with the airline’s product and service information and to drive sales for the products and services.
  • To assist customer with any flight booking / reservation related matters using Amadeus Altea/Navitaire SkySpeed system.
  • To follow-up and arrange to deliver the airline services/ products at a satisfactory level.
  • To ensure all information provided and transaction performed strictly complies to the airlines Standard Operating Procedures.
  • To process ad-hoc requests from other departments.
  • Assist with other ad-hoc requests received via email from other department / stations regardless any issue / request.
  • To monitor Time Limit, payment reminder, ADM, sales portal registration and sales portal email.
  • To provide support on Helpdesk.
  • To raise and highlight any technical issue pertaining sales portal.

Qualification & Experience

SPM/SPMV with at least 2 years working experience preferably in Ticketing and Sales.
Have experience in related field.

Skills & knowledge

  • Knowledge in Amadeus/Navitare reservation & ticketing skills
  • Good problem solving and facilitation skills.
  • Good customer service orientation
  • Excellent knowledge of MS Office and IT literate
  • Great personality
  • Able to work in stress
About Malaysia Airlines
Size More than 250
Industry Passenger Airlines
Location Malaysia
Founded 1 May 1947
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