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Front Office Officer

  • Full Time, onsite
  • Bienven (M) Sdn Bhd - Citadines Connect
  • George Town, Malaysia
RM 2,200 - RM 2,400 / month

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Job Description

  • Check- in function: Register and assign rooms to arriving guests and ensuring that registration records are completed with all required information needed.
  • Check-out function: Handle check-out of departing guests according to the Standard Operating Procedures of the Hotel.
  • To manage cashiering and hotel reservations.
  • Maintain excellent relationship with our in-house guests and project a courteous and hospitable attitude at all times.
  • Provide our guest with comprehensive information about hotel facilities, services, special events, tourist attractions, restaurants, entertainment facilities and current events in the local area.
  • Handle guests’ requests/complaints and when necessary to immediately refer problem and/or complaint to the Front Office Assistant Manager/ Manager for advice and further follow up action as per our SOPs.
  • Ensure professional and courteous working relationships at all times and to maintain an effective flow of communication with all colleagues in the hotel operations.
  • To multi task and to support housekeeping room cleaning work.
  • To undertake ad-hoc assignments from your Superior from time to time.

Job Type: Full-time

Pay: RM2,200.00 - RM2,400.00 per month

Benefits:

  • Meal allowance
  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Overtime pay