Control Center, Manager (Hyperscale Data Center)
RM 10,000 - RM 15,000 / month
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Seeking candidates with similar experience in overseeing the entire airport operation for the Airport Operation Control Center, to manage our Data Center operation. We're looking for a Manager to join our data center operations. Responsible for monitoring facility alarms, creating tickets and notifications for critical infrastructure, and managing a team for global 24x7 operations. Must have experience in hiring and training team members.
- Manage team of Data Centre Technicians, including people/performance/shift rotation management.
- Build and expand a local team in Kulai, Johor focusing on world-class support and effective service level agreement management.
- Collaborate with Critical Operations Facility managers to develop and document new policies and procedures.
- Monitor Data Centre facilities, including temperature and humidity, smoke detection, fire suppression, and UPS units via BMS/DCIM Systems.
- Track and resolve open customer support tickets promptly, providing timely updates to customers.
- Ensure efficient 24x7 Data Centre Operations management.
- Optimize workflows and throughput for Data Centre Operations as a subject matter expert.
- Improve customer experience and service quality.
- Handle management of large-scale events and participate in Data Centre issue escalations.
- Ensure Data Centre compliance with relevant security policies and procedures.
- Generate and submit regular reports for analysis and issue support.
Requirement:
- Degree in Mechanical/Electrical Engineering
- Candidate must be willing to work in Kulai, Johor
We regret that only shortlisted candidates will be notified.
Job Type: Full-time
Pay: RM10,000.00 - RM15,000.00 per month
Work Location: In person