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Sennior IT Executive

Salary undisclosed

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Work Location: Pasir Gudang
Employment Type: Contractual

Roles and Responsibilities

  • Oversee the maintenance and support of IT systems.
  • Monitoring the progress of logged incidents and reviewing the monthly reports submitted by IT Operation team.
  • Looking at the SLA achievement and monitoring all operational issues.
  • Conduct performance evaluations and identify training opportunities for team.
  • Act as escalation point for IT issues and coordinate troubleshooting efforts.
  • Experience in IT Support (i.e. Server, Network, Security).
  • Managing vendors and partners.
  • Identify opportunities to optimize IT processes and improve efficiency.
  • Ensure compliance with security policies, regulatory standards, and company guidelines.

Requirements

  • Degree in Computer Science, Information Technology, or any related field.
  • Proven hands-on experience in IT Support and projects.
  • Minimum 2 years of experience in service desk/desktop support.
  • Excellent work ethics and possess a constructive and positive attitude.
  • Excellent communications and writing skills.
  • Proficient in English and Bahasa (both written and verbal).