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General Manager

RM 15,000 - RM 25,000 / month

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    1. Customer Experience Excellence:

    • Develop and implement systems that enhance customer satisfaction in all outlets.
    • Oversee food preparation, ensuring adherence to SOPs for quality and consistency.
    • Maintain high standards of cleanliness, meal availability, and scheduling.
    • Ensure swift, friendly, and hygienic service.
    • Address and minimize issues such as order mix-ups, cancellations, foreign objects, and meal unavailability.

    2. Building a High-Performing Team:

    • Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce.
    • Establish a training academy and implement ongoing training initiatives.
    • Set up incentive structures, reporting lines, and processes to reward performance.
    • Address underperformance promptly to maintain a high standard of operations.

    3. Profitability & Financial Management:

    • Manage the P&L of outlets.
    • Drive revenue through excellent service and local store marketing.
    • Optimize labor costs and reduce overhead expenses in logistics, management, and waste.

    4. Expansion & Growth:

    • Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through, Container Outlet).