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Partner Support Specialist - Subang Hi-tech Industrial Park

RM 2,300 - RM 2,800 / month

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Location: Office is based in Subang Hi Tech

Working hours: Able to work shift till 10 pm, including weekends & public holidays

Working days: 5 days

Salary: RM1800 - RM2400 + Transport allowance + Shift allowance + Incentive Plan

Employment Status: 1 year contract (Renewable)

Requirement:

  • Minimum SPM
  • Good spoken English
  • Must be willing to work on shift hours
  • Possess own transport

Job Description:

  • Answer incoming calls in a timely manner from Partners.
  • Resolving Partner’s challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution).
  • Beyond First Call Resolution cases, escalate them to technical level 2 or back-end support level 2 via email and/or escalation system, and follow up thereafter until closure.
  • Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA).
  • Attending to cases escalated by Partners through web portal and resolve them within SLA.
  • Log case in tool provided by Company on calls and email attended to track productivities

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,300.00 - RM2,800.00 per month

Schedule:

  • Rotational shift

Application Question(s):

  • Able to work shift till 10 pm, including weekends & public holidays

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)
  • Contact Centre: 1 year (Preferred)

Language:

  • English (Preferred)