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Partner Support Specialist - Subang Hi-tech Industrial Park
RM 2,300 - RM 2,800 / month
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Location: Office is based in Subang Hi Tech
Working hours: Able to work shift till 10 pm, including weekends & public holidays
Working days: 5 days
Salary: RM1800 - RM2400 + Transport allowance + Shift allowance + Incentive Plan
Employment Status: 1 year contract (Renewable)
Requirement:
- Minimum SPM
- Good spoken English
- Must be willing to work on shift hours
- Possess own transport
Job Description:
- Answer incoming calls in a timely manner from Partners.
- Resolving Partner’s challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution).
- Beyond First Call Resolution cases, escalate them to technical level 2 or back-end support level 2 via email and/or escalation system, and follow up thereafter until closure.
- Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA).
- Attending to cases escalated by Partners through web portal and resolve them within SLA.
- Log case in tool provided by Company on calls and email attended to track productivities
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,300.00 - RM2,800.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Able to work shift till 10 pm, including weekends & public holidays
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Contact Centre: 1 year (Preferred)
Language:
- English (Preferred)