HR Services Specialist

Role Summary:

The Onboarding Support Specialist will be responsible in providing administrative support to candidates, new employees, promoted or transferring employees, hiring managers, Onboarding team and HR partners. The Onboarding Support Specialist continuously improves the new hire experience from pre-hire through the first 60 days of employment. This role directly reports to the Onboarding Team Lead.

Essential Responsibilities:

• Act as a resource in responding to queries from new employee, hiring managers, and other stakeholders throughout the onboarding process.
• Gather all paperwork requirements related to new hires in the assigned geography, including contracts and non-disclosure agreements.
• Ensure all new hire compliance requirements, onboarding paperwork is complete and properly document evidence of compliance requirements met for future audits.
• Create and keep updated a contact directory of stakeholders, associated to the on-boarding processes for assigned geography.
• Provide new hires with details about the company and other administrative requirements such as parking information, work schedules, and dress codes.
• Creating presentation, schedule, host and facilitate Week 1 new hire induction sessions each week and disseminate HR/Payroll/Benefits information.
• Ensure that all Induction content and documentation is correct, current, and complete at all times
• Coordinate, communicate and follow-up with internal stakeholders – Onboarding Operations, Talent Acquisition, HR Business Partners, Records Management, and Payroll departments to ensure smooth processes throughout onboarding of the employee.
• Create and maintain Frequently Asked Questions (FAQs) that cover information requested by candidates during the onboarding process or post-onboarding.
• Perform reconciliations and cleanup of historical Onboarding records as applicable.
• Identifies potential problems and escalates as appropriate.
• Work with management to gather data, and analyze to identify opportunities for process improvements.
• Support Data Integrity initiatives in Workday and other HR systems as applicable.

Qualifications/Requirements:

• 1-2 years of experience in a HR support or an administrative or client services role
• Graduate Diploma or bachelor’s degree in Human Resources or Social sciences background
• Customer focused with the ability to provide remote HR support via a Global HR Center.
• Excellent written and verbal communication skills
• Strong inter-personal skills

Desired Characteristics:

• Working knowledge of Microsoft packages including Teams, Word, Outlook, Access, Excel
• Familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs
• Knowledge of Workday system and understanding of the onboarding process will be an added advantage.

Details:

• Contract duration: 12 months
• Other Allowances (Shift Allowance): MYR35.00 per day
• Rotation/Work Schedule: MENATI Shift (12PM - 9PM) / Sunday - Thursday
• Working Hours Per Day: 8 hours
• Working Days Per Week: 5 days a week
• Does the candidate need to be currently in the role country?: Yes
• Target Industry: Oil & Gas
• Perferred Language : English
• Tentative Start Date : Mid October 2023

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Human Resources: 1 year (Preferred)
• Onboarding: 1 year (Preferred)

Language:

• English (Required)