Customer Service
RM 2,400 - RM 2,400 / month
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Assignment Summary
- Customer Service (ability to handle all levels of customer queries)
- Identify and handle customer inquiries effectively and accurately to the satisfaction of customers
- Prepare monthly reports and shift schedule
- Ensure that all actions taken to handle a customer’s enquiry / problem / complaint are in compliance with the company’s standard operating procedures & policies, and to escalate the matter to the relevant higher authorities in the event of exceptions
- Handle all assigned responsibilities and duties on a timely manner and achieve pre-determined individual as well as team targets based on goals and KPIs while adhering to qualifying criteria
- Manage the onboarding of new clients. Take hand-off action items from sales, coordinate and lead-client orientations, and communicate client expectations and needs to all affected teams in a timely manner.
- Provide technical support, trouble shooting and RMA service
- Contribute to a self-service knowledgebase of common customer inquiries.
- Assists customer on all queries pertaining to our products
- Operations (kiosk management : stocks, cash, assets, planogram and cleanliness)
Job Requirements
- Minimum SPM and above
- Independent & Hardworking
- Detail oriented, process driven thinker with relentless follow through
- Trustworthy
- Able to work on shift /retail hours
- Willing to work on weekends and Public Holiday
Skills Required
- Technology savvy
- Ability to communicate fluently in Bahasa Malaysia and/or English, added advantage if able to speak 3rd local dialect
- Basic knowledge in using a computer and smart phone
- Problem solving
Job Type: Full-time
Pay: From RM2,400.00 per month
Benefits:
- Free parking
- Health insurance
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
Work Location: In person
Expected Start Date: 03/10/2025