
Customer Service Executive - Ocean
RM 2,500 - RM 3,000 / month
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- Attending to Import and Export Sea Freight shipments and updating details in the system.
- Attending to Export & Import Booking and ground arrangement.
- Planning and monitoring inbound and outgoing deliveries.
- Timely invoicing & preparing job. KPI is invoice must be out after 3 days of shipment ETD.
- Monitoring of sea freight shipments and advising customers accordingly on the ETD and ETA.
- Maintain proper documentation filing of all operations correspondences and reports.
- Check all incoming faxes, e-mails and formulate reply in a timely fashion between 24hours.
- Coordinate with shipping lines to update all new buying rates and maintain on file for reference.
- Make telephone calls to customers to inform them of all details shipment update both export and import.
- Maintain proper records of customer correspondences.
- Maintain proper housekeeping in the Customer Service Department.
- Compile monthly tonnage, performance and shipment report to superior as directed.
- Maintain a current profile of all and shipping schedules out of departing and disseminating same to customers regularly.
- Confers with customer and internal department to resolve problems. Example: Damage & Claim. Demurrage & Detention.
- Attending to Customer all kinds question and inquiry related to logistics.
- To performs any other duties as and when instructed by immediate superior.
- Working with other departments to incorporate logistics needs include Air Freight, Warehouse, cross border and local trucking etc.
- Handling of Freight inquiries, quotation and coordination with local and international customer.
- Knowledge about custom procedures and checking of custom form.
- To be able to maintain pleasant voice tone in liaising with customer in any situation
Experience in logistics would be an added advantage.
Only shortlisted candidates will be contacted for interviews.
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus