Sales Support Coordinator (US UK Shift / SAP or CRM / Zendesk)

Opportunity

You will be involved in the billing, vendor management administration, and other critical tasks to ensure the accuracy and efficiency of sales operations and accounts-related information.

Your Responsibilities

• Administration of rates and documents, ensuring accuracy and timely billing for a global portfolio of accounts.
• Involved in the process of updating prices, item codes, grouping order lines, and manual additions to orders, ensuring smooth and efficient order processing.
• Manage the regular updating, clean-up, and maintenance of rate cards in the system, ensuring the information remains current and aligned with business needs.
• Supervise the tracking, reporting, and updating of purchase orders (POs) in SAP, ensuring timely updates and proper documentation for each order.
• Manage invoice correction requests, including initiating SAP corrections, issuing credit notes, and securing approvals from Account Managers to resolve discrepancies.
• Oversee the review of system statuses, notes, and pricing/PO status to ensure that sales orders are released promptly and correctly.
• Lead the preparation of monthly collection reports by region and key clients, providing insights and updates to account management and finance teams.
• Manage the administration of purchase requests and vendor renewals, ensuring all documentation is processed and maintained in Zendesk and other related systems.
• Lead the creation and maintenance of global operational knowledge base pages, ensuring accurate and up-to-date content for team and cross-functional usage.
• Oversee the preparation of related reports and data as required, ensuring they are accurate and delivered on time.

Vendor Management Oversight:

• Supervise the review of all vendor requisitions, ensuring that the necessary documentation, including Vendor Questionnaires, is provided and compliant with company policies.
• Manage the Adbridge ticket process for requisitions, ensuring compliance with required procedures through departments such as Compliance, SMT, and Legal.
• Ensure that all vendor documentation and related information are accurate, up-to-date, and correctly filed in compliance with company policies.
• Lead the escalation of any issues that require client attention, ensuring proper tracking of actions and timely reporting of progress to senior management and finance teams.
• Work closely with internal departments (legal, compliance, finance) to ensure accurate records of contracts, agreements, and vendor-related communications.
• Ensure all vendor and sales communications are documented, recorded, and communicated in a timely and accurate manner.
• Manage and oversee the completion of sales support tasks and related vendor administration activities as required.
• Ensure your team is fully aware of service/product rates, the credit policy, and any relevant changes, ensuring adherence to company standards and practices.
• Lead by example in ensuring professionalism in all interactions and communications, promoting a culture of excellence and integrity.

Skills & Experience

· Minimum 3-5 years of experience in sales coordination, billing administration, or vendor management.

· Effective communication skills (able to clearly convey information and provide constructive feedback)

· Experience of working in a multi-cultural business environment and collaborating with various business stakeholders

· Excellent time management and prioritization skills

· Fluent in English as you will be communicating to clients in different countries

· A highly capable communicator, with a natural customer focus and excellent relationship building skills

· Good understanding of the framework for creating, publishing, reviewing, and searching internal organization knowledge articles

· Able to provide all users with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

· Able to create flexible documentation that includes text, images, code, tables, and Figma files.

· Able to make pages easy to read and format per the organization's requirement, quickly with the slash command.

· Embed and edit content from other tools like design files, code repositories, spreadsheets, and more.

· Customise documentation with cover images, emojis, whiteboards, and more to suit unique team needs.

· Must have experience in managing Knowledge base with either Confluence, Jira, Service Now, or BMC Remedy.

· Nice to haves - some experience in Sales Force, SAP, Zendesk, Zabbix, Adobe Premier Pro, Photoshop, and Special Effects.

· Highly focused, goal oriented with strong attention to detail

Job Type: Full-time

Pay: RM4,500.00 - RM5,000.00 per month

Schedule:

• Afternoon shift
• Day shift
• Monday to Friday
• Night shift

Experience:

• Sales administration: 3 years (Preferred)
• vendor management: 2 years (Preferred)
• Adobe Premiere: 2 years (Preferred)
• Zendesk: 2 years (Preferred)

Work Location: In person