JUNIOR BILLING OFFICER

PERKESO Rehabilitation Centre (Pusat Rehabilitasi PERKESO) is a fully owned subsidiary of the Social Security Organization of Malaysia, established to help insured persons or workers with injuries or diseases to return to work and be independent. With the vision to be a reputable world-class centre of excellence in rehabilitation, we are committed to providing quality comprehensive medical and vocational rehabilitation services for employment retention and social reintegration. WHO YOU’LL WORK WITH You will be based in Pusat Rehabilitasi PERKESO Perak, working closely with the Finance and Billing Team. WHAT YOU’LL DO 1. Billing & Invoicing: - Process and generate accurate invoices for rehabilitation services, including physical therapy, occupational therapy, and other related treatments. - Ensure all services rendered are billed according to the correct billing codes and in compliance with departmental standards. - Submit invoices to insurance companies, third-party payers, or patients, ensuring accuracy and completeness. 2. Insurance Verification & Coordination: - Verify patient insurance details, eligibility, and coverage limits prior to service provision. - Communicate with insurance providers to resolve any discrepancies related to billing, coverage, or claims. - Assist in obtaining pre-authorizations and referrals for rehabilitation services when required. 3. Claims Management: - Prepare and submit claims for rehabilitation services to insurance companies, government programs, and other payers. - Track the status of submitted claims and follow up on unpaid or denied claims in a timely manner. - Collaborate with insurance companies, patients, and internal teams to resolve issues related to claim rejections or underpayments. 4. Record Keeping & Documentation: - Maintain accurate patient billing records, ensuring that all billing information is updated and compliant with healthcare regulations (e.g., HIPAA). - Track payment histories, adjustments, write-offs, and other billing-related entries in patient accounts. - Ensure that all billing transactions are supported by appropriate documentation for services rendered. 5. Customer Service & Communication: - Address patient inquiries regarding billing issues, payments, and insurance coverage in a professional and timely manner. - Communicate clearly and effectively with patients, insurance companies, and internal staff regarding billing matters. - Collaborate with other departments (e.g., Rehabilitation Services, Finance) to ensure smooth and accurate billing processes. 6. Compliance & Reporting: - Ensure compliance with all billing-related laws, regulations, and organizational policies. - Assist with generating regular billing reports for management and auditing purposes. - Keep up-to-date with changes in billing codes, insurance policies, and healthcare regulations related to rehabilitation services. 7. Perform any other duty as deemed necessary by the employer." REQUIRED QUALITIES: Candidate must possess at least a diploma in finance, or a related field; or equivalent certification preferred. Proven experience in financial reporting and compliance, particularly within the Malaysian regulatory environment. Excellent attention to detail, analytical skills, and ability to work independently. Good interpersonal and communication skills, computer literate, and proficiency in accounting software. Required language(s): Bahasa Malaysia, English. At least 1 year of working experience in a related field is required for this position. Ability to work both independently and as part of a multidisciplinary team. MINIMUM BASIC SALARY RM2,200