Cafe Manager/Supervisor - Denai Alam

1. Customer Service: >Oversees and manages customer interactions to ensure satisfaction. >Handles customer complaints and resolves issues promptly and professionally. >Trains and develops staff to provide excellent customer service. >Builds and maintains strong relationships with customers. 2. Operations Management: >Manages daily restaurant operations, including staffing, scheduling, and seating arrangements. >Ensures smooth service delivery and maintains high-quality standards. >Monitors food and beverage quality and presentation. >Controls costs and maximizes profitability. >Implements and enforces restaurant policies and procedures. 3. Team Leadership: >Leads and motivates the restaurant floor team to achieve goals. >Provides training, coaching, and development opportunities for staff. >Conducts performance reviews and provides feedback. >Resolves conflicts and maintains a positive work environment. >Handles disciplinary actions as needed. Financial Management: >Controls labor costs and assist in manages payroll. >Monitors inventory levels and food costs. >Handles cash and credit card transactions accurately. >Prepares daily and weekly reports on sales and labor costs. Health and Safety: >Ensures compliance with all food safety and sanitation regulations. >Maintains a clean and safe restaurant environment. >Conducts regular safety inspections. Qualifications: >Previous experience in restaurant management. >Strong leadership and interpersonal skills. >Excellent communication and problem-solving abilities. >Ability to work under pressure and handle multiple tasks. >Knowledge of food and beverage service standards. >Proficiency in POS systems and restaurant management software. Additional Requirements: >Flexibility to work various shifts, including weekends and holidays. >Ability to stand for long periods. >Physical ability to lift and carry items.