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Sales Support/ Customer Service
Salary undisclosed
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• Sales Support: Collaborate with sales representatives to manage and prioritise leads, ensuring efficient follow-up. Maintain accurate records of customer interactions and sales activities using RM software. Prepare and process sales orders, and invoices as needed. • After-Sales Support: Proactively reach out to customers after a sale to ensure their satisfaction and address any concerns or issues. Assist with product returns, replacements, and warranty claims, resolving customer concerns efficiently. • Documentation and Reporting: Maintain organised and up-to-date customer and sales records. Generate reports and analyse sales data to identify trends and opportunities for improvement. • Team Collaboration: Collaborate closely with the sales team to provide them with the necessary support and information. Work in tandem with other departments such as marketing and product development to ensure a unified customer experience.