OPERATION MANAGER

1)Operational Leadership & Oversight -Fully responsible for all aspects of all branches, ensuring smooth and efficient operations. -Support and collaborate with all Heads of Departments (HODs) to drive performance and service excellence. -Ensure that the branch premises are always in optimal condition to receive and serve customers. -Conduct routine operational inspections to uphold quality, cleanliness, and service standards across all areas. -Monitor customers satisfaction 2)Team Management & Coordination -Conduct daily/weekly operations meetings with all department heads to discuss routine matters, service improvements, and staff-related issues. -Provide leadership, training, and mentorship to HODs and staff. -Identify staff learning needs and facilitate professional development opportunities. -Provide timely and constructive feedback to department heads and team members to enhance performance. -Oversee the implementation of Standard Operating Procedures (SOPs) in all departments and conduct regular checks for compliance. -Work closely with the Boutique Manager / Supervisors to ensure smooth coordination. -Conduct regular inventory checks. -Develop and implement strategies to improve customer satisfaction, loyalty, and personalized experiences. 3)Emergency & Crisis Management -Be available on-call 24/7 to handle emergencies and urgent operational issues. -Ensure strict safety and security protocols are followed across the property. -Conduct regular safety drills and staff training on emergency response procedures. 4)Sales & Marketing Coordination -Work closely with the sales and marketing team to develop business strategies that drive occupancy and revenue growth. -Attend weekly meetings with the sales team to discuss enquiries, conversions, and marketing campaigns. -Support initiatives that enhance brand positioning and market presence. -Adhoc task related as assigned