Customer Program Management Specialist

Job Responsibilities: • With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies. • Experience in order and demand management • Strong participation in pricing/bid preparation and the development and management of contract terms. • Manages and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management). • Communicates frequently with customers to help ensure satisfaction with the company and the products. • Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs. • Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes. • Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews. • Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances. Job Requirements: • In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM. • In-depth knowledge of the business issues associated with manufacturing PCBs. • In-depth knowledge of product pricing, contracts and contract negotiations. • Thorough understanding of business risks and price make up (Value add and Materials) • Excellent customer contact, negotiation and problem resolution skills. • Good presentation, database management and computer skills. • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines. • Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers. • Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines. • Minimum at least 5-6 years working experience in related fields • Minimum education is Bachelor Degree in relevant fields