Retail Operation Manager

Retail Store Manager (Electrical/ Computer & Communications/ Furniture / Bedding) Klang Valley Bintulu, Sarawak Ipoh Johor Reporting to: Operations Manager SCOPE AND GENERAL PURPOSE OF THE JOB Handling and overseeing all the day-to-day processes that are carried out in the store. Able to manage the product inventory, sales persons, goods for display, sales, etc. MAIN DUTIES AND RESPONSIBILITIES - Completes store operational requirements by scheduling and assigning employees; following up on work results. - Maintains store staff by recruiting, selecting, orienting, and training employees. - Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. - Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. - Protects employees and customers by providing a safe and clean store environment. - Maintains the stability and reputation of the store by complying with legal requirements. - Contributes to team effort by accomplishing related results as needed. - Managing and motivating a team to increase sales and ensure efficiency. - Managing stock levels and making key decisions about stock control; - Analyzing sales figures and forecasting future sales volumes to maximise profits. - Analyzing and interpreting trends to facilitate planning JOB DESCRIPTION - Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development. - Ensuring standards for quality, customer service and health and safety are met. - Resolving health and safety, legal and security issues. - Responding to customer complaints and comments. - Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues. - Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Remuneration & Benefits - Incentives - Profit sharing - Group Insurances / Many type of leaves / Staff purchase