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Data Center Operations Shift Lead Engineer

Salary undisclosed

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LOCATION: KULAI, JOHOR Requirement - Diploma/Degree in in electrical, mechanical or technology related. - Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint intermediate level. - Able to communicate and written in English. - Ha experience in Data center facilities operations and maintenance for HV system, MV system, power generator, UPS, Chiller, Transformer, BMS, CPOS, DCIM and etc mission critical equipment. - Self-driven, positive attitude, and team player. Key Responsibilities - Plan, coordinate, and support Operations related activities - Perform Alert Monitoring triggered from the monitoring system - Perform first level troubleshooting, resolution and escalation based on predefined troubleshooting guide provided. - Creation of Incident details using ticketing system provided. - Any other duties or projects as assigned by the Management - To execute emergency operations procedure (EOP) - To support and response customer call, email, and chat. - To monitor preventive and corrective maintenance activity - Data center house rule and policy enforcement - To support all kind of audit activity - To monitor and evaluate DC facilities performance and efficiency - To maintain Data center uptime and customer SLA - Response to Service Desk and service portal.