Epicareer Might not Working Properly
Learn More

Sales Customer Service Officer

Salary undisclosed

Checking job availability...

Original
Simplified
Key Responsibilities: Customer Support: Handle inquiries, provide product information, and deliver excellent customer service. Order Processing: Manage quotations, purchase orders, invoices, and ensure accurate documentation. Coordination: Work closely with internal teams (production, logistics, and finance) to ensure timely order fulfillment. Relationship Management: Build and maintain strong relationships with customers to enhance satisfaction and retention. Order Monitoring: Track order status, follow up on delivery schedules, and address any issues promptly. Sales Support: Assist the sales team with administrative tasks and reports to improve operational efficiency. Requirements: Education: Diploma/Degree in Business, Marketing, or a related field. Experience: Minimum 2 years in customer service, sales coordination, or a related role. Language Skills: Proficiency in English and Bahasa Malaysia (Mandarin is an added advantage). Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook) and ERP systems (preferred). Soft Skills: Strong communication, problem-solving, and organizational abilities. A team player with a proactive approach.