Admin Executive

Job Scope: 1. OBC Claims Management: • Handle and process OBC (On-Board Carrier) claims, ensuring timely submission and resolution. • Liaise with OBC carriers to gather necessary documentation and information for the claims process. • Maintain accurate records of claims, track the status of pending claims, and follow up with relevant parties to ensure resolution. 2. Communication with OBC Carriers: • Coordinate and communicate effectively with OBC carriers to ensure that all documents they submit are accurate, complete, and compliant with company and regulatory standards. • Address any claims issues, service disruptions, or queries related to the OBC services. • Ensure compliance with company policies and industry standards in all OBC transactions. 3. Recruitment of New OBC Carriers: • Assist in sourcing and recruiting new OBC carriers by identifying potential candidates and managing communications. • Evaluate new OBC carriers based on their capabilities, reliability, and adherence to the company’s requirements and service standards. 4. Invoice Issuance and Documentation: • Issue invoices to clients for OBC services, ensuring accurate and timely delivery. • Ensure that all financial documentation is accurate, compliant with company policies, and processed efficiently. • Collaborate with the finance department to resolve any billing discrepancies or queries promptly. 5. Database Management and Backup: • Maintain and regularly update the company’s database systems to ensure accurate and current records of OBC services, passport details, and carrier contacts. • Backup critical data regularly to ensure the security and integrity of company information. • Regularly organize OBC carriers' bank payment details, ensuring that all information is securely stored, up-to-date for seamless payment processing, and easily accessible when needed. • Regularly organize and update customer information to ensure accuracy when issuing invoices. • Verify and cross-check customer data to prevent discrepancies in invoicing. 6. General Administrative Support: • Provide administrative support to the operations team, including drafting correspondence, organizing meetings, and coordinating team activities. • Assist in the development and implementation of Standard Operating Procedures (SOPs) related to OBC operations. • Coordinate with internal teams and external partners to ensure smooth logistics operations. • Regularly remind the Finance Department at the Head Office to process and pay OBC claims within submission deadlines. • Monitor payment timelines to ensure OBC claims are settled on time, following up with the finance team as necessary. • Complete tasks and projects assigned by management in a timely and efficient manner