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CUSTOMER SERVICE
Salary undisclosed
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1. Customer Support & Communication Handle customer inquiries via phone, email, WhatsApp, and other communication channels. Provide accurate information about products, services, pricing, and policies. Resolve customer complaints and escalate complex issues to the appropriate department. Follow up on customer queries and ensure timely responses. 2. Order Processing & Coordination Process customer orders and ensure accuracy in order details. Coordinate with internal departments (e.g., warehouse, logistics, and sales) to ensure timely deliveries. Monitor order status and update customers on shipping and delivery timelines. 3. After-Sales Service & Customer Retention Handle returns, refunds, and exchange requests following company policies. Collect and analyze customer feedback to improve service quality. Build and maintain strong relationships with customers to ensure repeat business. 4. Administrative & Reporting Tasks Maintain a record of customer interactions, complaints, and resolutions. Generate reports on customer feedback, service issues, and sales support activities. Assist in maintaining and updating the customer database. 5. Service Quality & Process Improvement Identify areas for service improvement and recommend solutions. Stay updated on company products, services, and promotions. Ensure adherence to customer service policies and procedures. 6. Other Duties Assist in promotional campaigns, loyalty programs, and customer engagement initiatives. Support the sales team in upselling and cross-selling opportunities. Perform any other duties as assigned by management.