Associate - Credit Debt Collection - 8 Months - Cyberjaya

Associate - Credit Debt Collection Oil & Gas Industry Wisma Shell Cyberjaya, Selangor 8 Months Contract Work Hour: 9.00am to 6.00pm | 5 days per week RM 2,800 to RM 3,300 Duties: • Responsible for performing debt collection activities for Shell operating units under Credit Operations East/KL scope for Indonesia SFS and HB (Fleet Cards and Homebase) • Responsible for proactive and reactive collection of overdue items on customer's accounts in close collaboration with Sales Managers, OtC and Credit/Cash Analysts • Make proactive and reactive calls to predefined customer and arrange collection of payment from customer, follow up on delinquent debt • Communicate with internal and external customers to clear and resolve collection issues • Maintain a quality accounts receivables portfolio with high percent current and low past due. • Reconcile customer accounts to identify unresolved/unpaid open items. • Manage order block list and release orders with appropriate justification and approvals • Ensure all debits and credits on a customer's accounts are worked to conclusion with payment or internal adjustments. • Negotiate settlements where resolution of open items cannot be agreed or are uneconomic to investigate or resolve. • Coordinate the resolution of complex disputes • Collect information on customer's exposure/ payment performance that caused blocking or approaching credit limit • Communicate with internal and external customer in a professional, effective and efficient manner • Complete any special projects/tasks assigned • Provide monthly commentaries for metrics and MILO meeting • Act as an effective team player • Maintain and implement agreed self-development plan • Ensure that all relevant Shell and SBO standards and guidelines are met; compliance to control framework rules and guidelines. Qualification: • Degree in Accounting or any related Finance/Business course • With 1-2 years of relevant work experience. • Fresh graduates are encouraged to apply • Excellent interpersonal and communication skills • Team player • Ability to speak, read & write in English & Bahasa Malaysia, and Indonesian is an added advantage • Communication skill with internal and external customer in a professional, effective and efficient manner • Reconciliation of customer accounts to identify unresolved/unpaid open items