Customer Serv Ops Associate
Salary undisclosed
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Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
§ Provide customer service and own activities related to quote to cash process (quotes, orders, invoicing) which include order entry and scrubbing, manage all order processing from the system/ transaction perspectives.
§ Send customer order acknowledgements and updates.
§ Follow policies and procedures to accomplish quote generation and call logging within Service Level Agreement.
§ Effectively manage service order review and closure.
§ Trigger customer billings timely and in accordance with defined policy and terms including e-invoicing and portal.
§ Thoroughly perform error correction to clear stuck orders.
§ File related quote and order documentation adhering to document retention guidelines.
§ Point of contact for Service Delivery/FC/Field and other internal contacts for information, updates and to resolve issues.
§ Foster a good working relationship and communicate timely with cross functional partners, demonstrating ownership of required actions.
§ Use F9 templates to communicate with external customer. If voice interaction/customized communication with the customer is needed, engage FC.
§ Apply knowledge gained and select the appropriate methods and processes to work on each assignment which are broad and complex in nature.
§ Consult with internal resources as needed to support customer inquiries. Proactively resolve customer issues/ internal escalations.
§ Understand key processes in SOM areas; contribute to Continuous Improvement (CI) executions and improvement suggestions in regards to streamlining processes or improving productivity/ customer experience.
§ Consistent delivery of quality services with the upmost integrity is expected.
Qualifications:
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
§ Provide customer service and own activities related to quote to cash process (quotes, orders, invoicing) which include order entry and scrubbing, manage all order processing from the system/ transaction perspectives.
§ Send customer order acknowledgements and updates.
§ Follow policies and procedures to accomplish quote generation and call logging within Service Level Agreement.
§ Effectively manage service order review and closure.
§ Trigger customer billings timely and in accordance with defined policy and terms including e-invoicing and portal.
§ Thoroughly perform error correction to clear stuck orders.
§ File related quote and order documentation adhering to document retention guidelines.
§ Point of contact for Service Delivery/FC/Field and other internal contacts for information, updates and to resolve issues.
§ Foster a good working relationship and communicate timely with cross functional partners, demonstrating ownership of required actions.
§ Use F9 templates to communicate with external customer. If voice interaction/customized communication with the customer is needed, engage FC.
§ Apply knowledge gained and select the appropriate methods and processes to work on each assignment which are broad and complex in nature.
§ Consult with internal resources as needed to support customer inquiries. Proactively resolve customer issues/ internal escalations.
§ Understand key processes in SOM areas; contribute to Continuous Improvement (CI) executions and improvement suggestions in regards to streamlining processes or improving productivity/ customer experience.
§ Consistent delivery of quality services with the upmost integrity is expected.
Qualifications:
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***