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Customer Service - English Speaker (Insurance Industry background)

RM 3,500 - RM 4,800 / month

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Duties:

  • Attend to customers and intermediaries enquires and service requests received across all communication channels, e.g phone, e-mail, web-chat, Facebook and walk in service counter.
  • Deliver delightful service experience by providing accurate and timely response that meet our targeted service turnaround time.
  • Comply with relevant regulations, internal guidelines, and procedures.
  • Support the business in achieving its financial goals and objectives
  • Manage customers’ complaints and feedback, escalate where necessary and collaborate with various internal stakeholders to achieve a fair outcome and resolution.
  • Support corporate projects & initiatives, and any tasks assigned.

Requirements:

  • Education: A diploma holder or higher is preferred.
  • At least 2 years of experience in customer service, sales support or contact centre functions in life or General insurance industry.
  • Must have experience in Insurance industry
  • Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.
  • Knowledge in life and general insurance

Job Types: Permanent, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,800.00 per month

Schedule:

  • Monday to Friday
  • Weekend jobs

Application Question(s):

  • Notice Period

Experience:

  • Customer service: 2 years (Required)
  • Insurance Industry: 2 years (Required)

Work Location: In person