Lead / Manager - IT Infrastructure & Network Technologies | 8392
Budget RM9K-RM12K Max
Urgent hiring. Need someone who can start immediately.
Must have Japanese language speaking, reading, and writing capability – N1 or N2.
Must be Malaysian or expats with RPT Visa.
Permanent roles under HCL
· 7+ years' experience as a technology focused Project Manager in a broad range of infrastructure related projects.
Requirements
Job Title:
Lead / Manager - IT Infrastructure & Network Technologies
Role Description:
Become part of an organization that is passionate about customer service through focus on people, relevant processes, and technology. HCLTech is seeking an IT Operations Manager for Infrastructure & Network Technology initiatives. This role will take on the responsibility for a specific project, or several projects. It requires a strong business acumen as well as excellent communication and facilitation skills.
Job Experience Requirements:
· Proficiency in Japanese language, possible JLPT-N1 or N2. Read, Write and speak.
· 7+ years' experience as a technology focused Project Manager in a broad range of infrastructure related projects.
· Proven experience in leading and managing IT teams, including hiring, training, performance management, and fostering a collaborative team environment.
· Demonstrated ability to lead cross-functional teams and manage large-scale projects.
· Strong background in IT service delivery and support, with a focus on maintaining high availability and performance of IT systems.
· Must have a good understanding of IT infrastructure - Network technologies (LAN/WAN/WiFi), Video, Collaboration, SaaS and WebEx
· Strong analytical and problem-solving skills, with the ability to troubleshoot complex IT issues.
· Relevant industry certifications are highly desirable (e.g., CCNA, CCNP, CISSP, ITIL, PMP).
· Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
· Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.
· Possess presentation and communication skills.
Job Responsibilities
· Lead and manage a team of IT professionals, including hiring, training, mentoring, and performance evaluation.
· Oversee the daily operations of the team, ensuring availability and performance.
· Responsible for overall customer satisfaction, network stability, team performance, continued service improvement and ongoing employee development.
· Client governance which included weekly, monthly, and annual review meeting with end client to improve overall client experience and showcase the NOC performance based on various agreed SLA’s/Performance parameters.
· Manage the overall reporting to management, stakeholders, and executive staff regarding the portfolio’s overall health status.
· Manage IT service delivery and support, ensuring timely resolution of issues and excellent customer service.
· Manage customer escalations, assume ownership for the end-to-end customer experience and proactively remediate service level concerns.
· Ensuring strict adherence to SLA requirements while promptly servicing customer in line with predefined guidelines for respective accounts
· Possess presentation and communication skills.
· Implement strategies for effecting change, control change and help people adapt to change.
· Displays effective interpersonal skills.
· Flexible to support multiple regions as needed.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM9,000.00 - RM12,000.00 per month
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Work Location: In person