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Banking Customer Service Officer (SG Market) M

  • Full Time, onsite
  • Agensi Pekerjaan Hiredsearch Services Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 4,000 / month

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Job Responsibilities:

  • Identify and resolves customer inquiries/issues accurately via phone / email / live chat.
  • Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
  • Responsible for identifying and escalating customer issues to the appropriate department.
  • Maximizes opportunities to up sell or cross-sell Bank’s products and services whenever to meet customer’s needs.
  • Updates customer data and other relevant information into the relevant systems (as required) accurately..

Job Requirements:

  • At least a recognized Diploma with 2 years of working experience OR SPM / STPM or equivalent certificate holders with at least 5 years of work experience in CS
  • Fresh Degree holders are welcome to apply as training is provided.
  • Strong customer service mindset with good communication and excellent problem solving skills.
  • Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred
  • Ability to work on a 24/7 shift including weekends and Public Holidays on rotational basis

Additional Info:

  • Earliest shift start at 6am. Latest shift end by 3am (For Senior Officer)
  • 9.5 hours per shift including 1 hour break + 0.5 hours comfort break
  • 2 days off per week (Most probably to be arrange 2 days continuous but may be split too)
  • 8.5 hours shift – Work 5.5 days (Mon-Fri 8.5hours; Sat 5 hours)
  • Location: Walking Distance from Ampang Park station
  • 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Hiring Process: CV Submission → Online Assessment → HR & HM Online Interview → Offer Process

Benefits:

  • PERMANENT Role - Basic is up to RM4,000 | RM3,200 (Fresh Degree Holder)
  • 21 days Annual Leave
  • 14 days Medical Leave
  • Medical & Insurance coverage (including Immediate Family)
  • RM500 Bonus upon confirmation (One time off)
  • RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)
  • RM350 Shift Allowance/ up to RM900 if night shift (per month)
  • Quarterly KPI Incentives (up to RM2,000)
  • Dental & Optical RM400 per annum
  • OT is claimable upon approval
  • Double Pay on Public Holiday
  • Performance Bonus and Salary Review in March
  • 9.5 hours per shift including 1 hour break + 0.5 hours comfort break
  • 2 days off per week (Most probably to be arrange 2 days continuous but may be split too)
  • 8.5 hours shift – Work 5.5 days (Mon-Fri 8.5hours; Sat 5 hours)
  • Location: Walking Distance from Ampang Park station
  • 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Meal allowance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • What's your expected salary?
  • What's your current salary?
  • How many years of working experience (full-time) do you have?
  • How old are you?
  • Are you able to work on a 24/7 shift on a ratational basis in KLCC area?
  • What is your MUET Level?