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IT Service Desk Support

RM 4,000 - RM 4,000 / month

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ROLE CONTRIBUTION

1. Support, govern and contribute to a fully integrated and aligned IT Strategy:

  • Liaise, work together and advise colleagues within different RC’s and disciplines.
  • Execute processes and best practices according to Group IT strategy.
  • Support Service Delivery team in solving complex problems and visiting fields.

2. Ensure knowledge sharing and creating awareness amongst the IT community:

  • Keep IT community informed on new initiatives and decisions.
  • Participate in project meetings.
  • Ensure cross-functional alignment to minimize down-time.

3. Understand and manage stakeholders and their requirements:

  • Understand, plan and deliver assigned tasks with accuracy.
  • Identify areas requiring detailed instructions and clarify with stakeholders.
  • Complete tasks in compliance with standards and work procedures.
  • Proactively communicate with stakeholders to resolve issues and share information.

ROLE REQUIREMENTS

  • Minimum 3-5 years’ experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop and fresh graduate with IT qualification.
  • Possess IT certifications will be added advantage: - ITIL, AD, Exchange, Azure, Citrix, MDM.
  • Mandatory experience in Windows environment, Cisco end-user devices, Softphone, O365 and MSTeams, SCCM and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.
  • Experience in managing AD Online will be an added advantage.
  • Meet monthly operational SLAs: - Incident resolution within 2days and Request fulfillment within 5days.
  • Required to work after office hours or on weekends when necessary.

Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: From RM4,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Experience:

  • IT support: 3 years (Preferred)

Work Location: In person