IT Service Desk Support
RM 4,000 - RM 4,000 / month
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ROLE CONTRIBUTION
1. Support, govern and contribute to a fully integrated and aligned IT Strategy:
- Liaise, work together and advise colleagues within different RC’s and disciplines.
- Execute processes and best practices according to Group IT strategy.
- Support Service Delivery team in solving complex problems and visiting fields.
2. Ensure knowledge sharing and creating awareness amongst the IT community:
- Keep IT community informed on new initiatives and decisions.
- Participate in project meetings.
- Ensure cross-functional alignment to minimize down-time.
3. Understand and manage stakeholders and their requirements:
- Understand, plan and deliver assigned tasks with accuracy.
- Identify areas requiring detailed instructions and clarify with stakeholders.
- Complete tasks in compliance with standards and work procedures.
- Proactively communicate with stakeholders to resolve issues and share information.
ROLE REQUIREMENTS
- Minimum 3-5 years’ experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop and fresh graduate with IT qualification.
- Possess IT certifications will be added advantage: - ITIL, AD, Exchange, Azure, Citrix, MDM.
- Mandatory experience in Windows environment, Cisco end-user devices, Softphone, O365 and MSTeams, SCCM and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.
- Experience in managing AD Online will be an added advantage.
- Meet monthly operational SLAs: - Incident resolution within 2days and Request fulfillment within 5days.
- Required to work after office hours or on weekends when necessary.
Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: From RM4,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Experience:
- IT support: 3 years (Preferred)
Work Location: In person