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Customer Service/ Sales

Salary undisclosed

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Handling Inquiries: Responding promptly to customer inquiries via email, chat, or social media, providing detailed information about services, treatments, and pricing.

Sales Conversion: Engaging with potential clients to convert inquiries into bookings, upselling or cross-selling relevant treatments or packages.

Customer Support: Assisting with booking appointments, confirming details, and addressing customer concerns or requests before, during, and after treatment.

Follow-Up: Following up with leads or clients who have shown interest but have not yet made a purchase to encourage conversions.

CRM Management: Maintaining an organized record of customer interactions, ensuring follow-ups are timely, and updating sales data in the clinic’s CRM system.

Product Knowledge: Staying up to date with the clinic’s services and treatments to provide accurate and persuasive information to clients.

Social media: Create/edit/post content related to the business social media account.

Requirement:

Bachelor's degree in Communications, Business Administration, or a related field.

Work Location: Damansara Uptown, Selangor

Job Type: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person