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Operation General Manager

RM 10,000 - RM 13,000 / month

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Client Industry: Food & Beverage Industry

Location: Bangi

Key Responsibilities:

Operational Oversight:

  • Managing and work closely with Senior operation team, ensuring efficient and effective management of all outlets, including front-of-house, back-of-house, and administrative functions.
  • Further improvise existing SOPs, ensure that all operations comply with company policies, industry regulations, and health and safety standards.
  • Enhance brand’s reputation in all aspects.
  • Reporting to Company Directors
  • Lead, mentor, and motivate a team of managers and staff, fostering a positive work environment.
  • Oversee recruitment, training, development, and performance evaluation of employees.
  • Develop and implement policies and procedures for effective staff management.

Financial Management:

  • Develop and manage the budget, including forecasting, cost control, and financial reporting.
  • Monitor financial performance, analyze variances, and take corrective actions to achieve financial targets.
  • Optimize revenue streams and manage expenses to enhance profitability.

Customer Service Excellence:

  • Ensure exceptional customer service and satisfaction by setting high service standards and addressing customer feedback and complaints effectively.
  • Develop and implement strategies to enhance the overall guest experience and build customer loyalty.

Marketing and Promotion:

  • Collaborate with the branding agency to design and execute promotional activities, events, and advertising campaigns.
  • Analyze market trends and customer preferences to tailor marketing strategies and drive business growth.
  • Oversee social media and online presence to attract and retain customers.

Compliance and Quality Control:

  • Ensure compliance with all relevant laws, regulations, and company policies, including food safety, health, and safety standards.
  • Conduct regular inspections and audits to maintain high standards of quality and hygiene.
  • Implement and monitor quality control measures to ensure consistency and excellence.
  • Prepare and present regular reports on operational performance and strategic initiatives to senior management.
  • Maintain open and effective communication with upper management, staff, and external stakeholders.

Key Requirements:

  • At least 7-8 Year(s) of hands-on experience in sales and retail operation management in Food/Beverage/Restaurant Service or equivalent.
  • The candidate should possess excellent leadership, communication, and interpersonal skills.
  • The candidate should be flexible to work on weekends and holidays as needed.
  • The candidate must be willing to travel as part of the role.

Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM13,000.00 per month

Schedule:

  • Monday to Friday

Experience:

  • Food & Beverage Industry: 8 years (Preferred)

Work Location: In person