Service Desk Analyst - Korean Speaker
Job Responsibilities (Should describe major responsibilities)
Provide L1 Support for all applications. Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
Ensure user complaint is entered accurately in Service Now
Ensure that all communication & steps performed are logged into Ticketing system
promptly & completely
Timely updates to users on the progress of the ticket
Ensure critical issues are escalated to appropriate teams & management
Must be able to troubleshoot user queries via calls, mails & multiple channels
Must be able to answer phones from users professionally and respond to user inquiries and
complaints.
Must be able to handle installation, configuration & upgrading FedEx software
Must be able to provide remote support and troubleshooting on user’s laptop/desktop
issues, MS Office applications.
Interested candidates can directly share their resume to Mail:
[email protected] or WhatsApp on +60128511433
Referrals are warmly welcomed! Contact for more information on referral program.
Job Types: Full-time, Permanent
Pay: RM8,000.00 - RM12,000.00 per month
Schedule:
- Monday to Friday