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Service Desk Analyst - Korean Speaker

RM 8,000 - RM 12,000 / month

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Job Responsibilities (Should describe major responsibilities)

 Provide L1 Support for all applications.  Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.

 Ensure user complaint is entered accurately in Service Now

 Ensure that all communication & steps performed are logged into Ticketing system

promptly & completely

 Timely updates to users on the progress of the ticket

 Ensure critical issues are escalated to appropriate teams & management

 Must be able to troubleshoot user queries via calls, mails & multiple channels

 Must be able to answer phones from users professionally and respond to user inquiries and

complaints.

 Must be able to handle installation, configuration & upgrading FedEx software

 Must be able to provide remote support and troubleshooting on user’s laptop/desktop

issues, MS Office applications.

Interested candidates can directly share their resume to Mail:
[email protected] or WhatsApp on +60128511433
Referrals are warmly welcomed! Contact for more information on referral program.

Job Types: Full-time, Permanent

Pay: RM8,000.00 - RM12,000.00 per month

Schedule:

  • Monday to Friday