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  4. Click Websites.
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  1. Go to Settings.
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  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
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Jobs or company...
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Customer Service (Operations)

RM 2,500 - RM 2,800 / month
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Customer Service (Operations)

Job Purpose

The Customer Service (Operations) Representative is responsible for ensuring smooth order processing, logistics coordination, and issue resolution to maintain high customer satisfaction. This role does NOT involve sales, retention, or lead generation. Instead, it focuses on operational efficiency, ensuring orders are processed accurately and delivered on time.

This role ensures that customers receive their products correctly, on time, and with minimal disruptions.

Primary Responsibilities (80%) – Order Fulfillment & Customer Support

Objective: Ensure accurate order processing, fast issue resolution, and seamless delivery.

Manage order processing and fulfillment.

Ensure all orders are accurately recorded, confirmed, and processed on time.

Coordinate with logistics to ensure smooth and on-time deliveries.

Verify order accuracy before dispatching to prevent fulfillment errors.

Resolve customer complaints and operational issues.

Handle late deliveries, incorrect orders, damaged goods, and other customer concerns.

Coordinate with logistics providers to ensure quick solutions to delivery problems.

Maintain proper tracking and escalation processes for operational issues.

Ensure CRM and order tracking systems are updated.

Maintain accurate records of customer orders, complaints, and resolutions.

Ensure customers receive timely updates on their order status.

Proactively prevent order fulfillment issues.

Monitor order trends to predict potential stock shortages or delays.

Work closely with the warehouse and logistics team to improve delivery efficiency.

Supporting Responsibilities (20%) – Operations & Process Optimization

Objective: Improve operational efficiency and reduce customer complaints.

Collaborate with the Retention team to ensure customer satisfaction after orders are received.

Identify recurring customer complaints and implement long-term solutions.

Work with Sales and Retention teams to improve customer experience.

Ensure seamless coordination between sales, retention, and operations.

Provide insights on common order issues that impact customer experience.

Monitor operational performance and suggest improvements.

Track delivery accuracy, order processing speed, and complaint resolution time.

Identify process bottlenecks and propose solutions to improve efficiency.

Support internal teams with operational data and reporting.

Provide key reports on order accuracy, on-time delivery rate, and customer issues.

Role Boundaries

The Customer Service (Operations) Representative does not:

Close sales or manage customer retention (handled by Sales & Retention teams).

Qualify new leads or generate sales opportunities (handled by Pre-Sales).

Conduct product demonstrations (handled by Demo Representatives).

Offer discounts or negotiate pricing (company maintains a standardized pricing policy).

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Schedule:

  • Day shift
  • Weekend jobs

Supplemental Pay:

  • Yearly bonus

Application Question(s):

  • Are you able to work from Monday to Saturday? (Yes/No)
  • Experience with logistic arrangements for delivery? (Yes/No)
  • Expectation salary

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Service: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

Expected Start Date: 03/10/2025