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Customer Relationship Management Executive

RM 1,800 - RM 4,000 / month

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· Process customer order, prepare DO & Inv

· Perform, monitor & verify distribution goods

  • Arrange, book and prepare invoices for transport
  • Arrange for delivery of R&D sample and prepare R&D sample submission letter to customer
  • Record stock take finished goods
  • Maintain and update the CRM database to ensure data accuracy and integrity.
  • Collaborate with sales, retail & e-commerce teams to ensure a seamless customer journey
  • Manage and maintain the marketing calendar for rewards and CRM campaigns across all relevant channels.
  • Provide internal teams with support on CRM platform functionalities, including training on best practices and troubleshooting.
  • Additional job will be assigned by the superior or management as and when necessary

Qualifications

  • Analytical Skills, Communication, and Customer Experience skills
  • Experience in Customer Retention and Sales
  • Preferred from food manufacturing industries
  • Excellent interpersonal and communication skills
  • Ability to analyze data to improve customer relationships
  • Previous experience in a customer-facing role
  • Bachelor's degree in business, Marketing, or related field

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Work Location: In person