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Service Advisor (Penang Based)

RM 1,800 - RM 2,500 / month

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  • To efficiently handle inbound and outbound customer call inquiries.
  • Biling
  • To ensure customer satisfaction by providing excellent Customer Service.
  • Effectively manage large numbers of incoming calls.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of the dealership.
  • Coordinate and record customer appointment booking and plot capacity planning to ensure a smooth flow of operations in the dealership.
  • Ensure customer database is updated in a timely manner and protected at all times through constant monitoring.
  • Continuously strive to develop and maintain good rapport with customers and strive towards achieving high customer satisfaction.
  • Perform cashier job if necessary.