
Service Advisor (Penang Based)
RM 1,800 - RM 2,500 / month
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- To efficiently handle inbound and outbound customer call inquiries.
- Biling
- To ensure customer satisfaction by providing excellent Customer Service.
- Effectively manage large numbers of incoming calls.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of the dealership.
- Coordinate and record customer appointment booking and plot capacity planning to ensure a smooth flow of operations in the dealership.
- Ensure customer database is updated in a timely manner and protected at all times through constant monitoring.
- Continuously strive to develop and maintain good rapport with customers and strive towards achieving high customer satisfaction.
- Perform cashier job if necessary.