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Customer Service Support Executive (One-Year Contract)

  • Part Time, onsite
  • Dolphin - Creative Advertising Agency
  • Petaling Jaya, Malaysia
RM 2,400 - RM 2,500 / month

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At , we create bold and innovative advertising campaigns for top brands like L'Oréal Paris, Kiehl's, Maybelline, 3CE, Maybank, AEON Bank, Ali Cafe, Royal Canin, and more.

We are seeking a Customer Service Support Executive to engage with s customers across social platforms, ensuring a strong brand reputation and enhancing customer satisfaction. Royal Canin offers a diverse range of tailored nutritional products for pets, catering to their specific needs.

This one-year freelance contract role involves managing customer inquiries, swiftly resolving issues, and ensuring a seamless customer experience. The position offers the flexibility of remote work (Work From Home - WFH).


Responsibilities

  • Respond and initiate contact with our client brand on Facebook, Instagram, Twitter and TikTok comments, inbox messages and live chats.
  • Moderate and respond to social media channels per internal community management process guidelines as well as external client social media process guidelines.
  • Update daily comments and report to supervisor/clients.
  • Manage efforts in building online reviews and reputation.