
Customer Service Assistant
Salary undisclosed
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Location: JB If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients. Job Summary: We're looking for a friendly and dedicated Customer Service Assistant to join our team. If you're passionate about helping customers, know our products well, and can quickly resolve customer issues, we'd love to have you on board! Key Responsibilities: Customer Interaction: - Answer customer questions by phone, email, or chat. - Provide detailed product info and fix any issues or complaints. - Always maintain a friendly and positive attitude. Order Processing: -Handle customer orders accurately and quickly. Work with sales and logistics teams to make sure products are delivered on time. - Manage order changes, cancellations, and returns. Record Keeping: - Keep accurate records of customer interactions and orders. -Update customer details in the company database. -Prepare regular reports on customer service activities. Product Knowledge: -Learn about our products and services to help customers better. -Stay updated on new products and trends in the industry. Problem Resolution: -Identify important issues and escalate them to the right teams. -Follow up with customers to ensure their problems are fixed. -Use customer feedback to improve our service. Collaboration: -Work with sales, marketing, and production teams for a smooth customer experience. -Participate in team meetings and training. Qualifications: -Required: SPM or a Diploma in Business, -Marketing, or a related field. -1+ years of experience in customer service or a similar role. -Good communication skills, both written and spoken. -Strong problem-solving skills and attention to detail. -Proficiency in Microsoft Office and customer service software. -Ability to work independently and in a team. -Strong organizational and multitasking abilities. Preferred Qualifications: -Experience in the manufacturing or construction industry is a plus. Appreciate if you can include details below in the resume: Current Address / Location: Current salary: Reason of leaving: Expected salary: Notice period: We regret to inform that only shortlisted candidates would be notified Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd JTK Number: JTKSM 1252