Epicareer Might not Working Properly
Learn More
S

Customer Service Associate (Freelance)

Salary undisclosed

Checking job availability...

Original
Simplified

Job Description

We are looking for a freelance customer service representative to assist our customers with inquiries, provide support, and ensure customer satisfaction. If you are a fast learner with excellent communication skills, we’d love to hear from you! Fresh graduates are welcome to apply as we provide comprehensive training.

Location : On site

Key Responsibilities

  • Respond to and answer phone calls, WhatsApp messages, private messages, comments and emails from customers.
  • Learn and use our company’s system to assist customers with inquiries, provide accurate information, and troubleshoot issues effectively.
  • Manage the subscription of the customer using the company's system.
  • Record and organize phone numbers and other customer information in the database.
  • Handling online presentation of products. Ensuring customers receive full acknowledgement of products.
  • Perform additional tasks as assigned by management.

Qualifications

  • Must possess at least Higher Secondary/STPM/”A” Level/Pre-U, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Customer Service/Business Studies or equivalent.
  • Proficient in using computers, smartphones and WhatsApp.
  • Able to communicate effectively via phones and WhatsApp.
  • Efficient in responding to comments and customers inquiries in a timely manner.
  • Problem-solving skills
  • Ability to learn quickly and adapt to new systems and processes.
  • Proficient in English
  • Proficient in Mandarin

Working Hour :

Sunday to Thursday: 9 AM - 6 PM

Friday: OFF

Saturday: 9 AM - 2 PM or 12 PM - 6 PM (Rotate Shift)

/ Off days are scheduled on a rotating basis, with one full day off and an additional half-day off per week.

Job Types: Temporary, Freelance, Fresh graduate
Contract length: 3 months

Pay: RM7.21 per hour

Expected hours: 48 per week

Schedule:

  • Day shift

Location:

  • Alor Setar (Kota Setar) (Preferred)

Work Location: In person