Customer Service Representative (KLIA 2)
Responsibilities:
- Operate counter at Airports to perform Foreign Currency Exchange & Money Transfer
- Manage significant amounts of cash in various currencies.
- Drive sales leads and introduce products to customers.
- Identify and evaluate customer needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools
- Deal with client complaints, offer suitable answers and alternatives in a timely manner, and follow up to ensure resolution.
- Adhere to communication protocols, rules, and regulations.
- To meet individual and team goals, go above and beyond in interacting with customers.
Requirements:
- Minimum SPM and/or Diploma holder.
- Fresh graduate is encouraged to apply.
- Able to work in shift rotation and at Airport (KLIA2)
- Good command of written and spoken English (Cantonese or Mandarin will be an advantage).
- Good customer service skills along with effective interpersonal and communication skills.
- Self-initiative, positive, commercial and good time management.
- Immediately available will be an advantage.
- Added advantaged to those that have experience with customer services and cash handling
Salary Package:
- Basic: RM1,700
- Transportation Allowance: RM200
- Shift Allowance: RM200 (Applicable to those who work for night shift)
- Commission
- OT is extra
Benefits:
- Sales bonus
- Performance bonus (subject to discretion)
- In-patient and out-patient treatment for self and family up to RM5000
Working Hours:
- Monday to Sunday (5 days work & 2 days off on rotation)
- Rotational shift 8 hours work + 1 hour break
- 1) Morning shift 6am to 3pm
- 2) Noon shift 2pm to 11pm
- 3) Night shift 10pm to 7am
Night shift is fixed: Those who work on night shift will work all the time for night shift
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,700.00 - RM2,300.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Night shift
Application Question(s):
- Are you able to commute to Menara Axis in Petaling Jaya for 10 days training?
Work Location: In person
Expected Start Date: 03/10/2025