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Customer Service Representative (KLIA 2)

RM 1,700 - RM 2,300 / month

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Responsibilities:

- Operate counter at Airports to perform Foreign Currency Exchange & Money Transfer

- Manage significant amounts of cash in various currencies.

- Drive sales leads and introduce products to customers.

- Identify and evaluate customer needs to achieve satisfaction.

- Provide accurate, valid and complete information by using the right methods/tools

- Deal with client complaints, offer suitable answers and alternatives in a timely manner, and follow up to ensure resolution.

- Adhere to communication protocols, rules, and regulations.

- To meet individual and team goals, go above and beyond in interacting with customers.

Requirements:

- Minimum SPM and/or Diploma holder.

- Fresh graduate is encouraged to apply.

- Able to work in shift rotation and at Airport (KLIA2)

- Good command of written and spoken English (Cantonese or Mandarin will be an advantage).

- Good customer service skills along with effective interpersonal and communication skills.

- Self-initiative, positive, commercial and good time management.

- Immediately available will be an advantage.

- Added advantaged to those that have experience with customer services and cash handling

Salary Package:

- Basic: RM1,700

- Transportation Allowance: RM200

- Shift Allowance: RM200 (Applicable to those who work for night shift)

- Commission

- OT is extra

Benefits:

- Sales bonus

- Performance bonus (subject to discretion)

- In-patient and out-patient treatment for self and family up to RM5000

Working Hours:

- Monday to Sunday (5 days work & 2 days off on rotation)

- Rotational shift 8 hours work + 1 hour break

- 1) Morning shift 6am to 3pm

- 2) Noon shift 2pm to 11pm

- 3) Night shift 10pm to 7am

Night shift is fixed: Those who work on night shift will work all the time for night shift

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,300.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Evening shift
  • Fixed shift
  • Night shift

Application Question(s):

  • Are you able to commute to Menara Axis in Petaling Jaya for 10 days training?

Work Location: In person

Expected Start Date: 03/10/2025