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Executive Service Manager

RM 5,000 - RM 6,000 / month

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Job Functions:

  • Oversee the day to day operations of the banquet hall, ensuring everything runs smoothly and efficiently.
  • Attend to guests/clients on arrival and departure to ensure continues experience..
  • Ensure that the facilities is well-maintained, welcoming, and offers top-notch services to guests.
  • To keep track of daily operating in and out record.
  • Provide exceptional service to high-profile customers, including personalizing their experience and responding to their needs.
  • Promoting and securing revenue for the business by capitalizing and optimizing all print and digital ads space within the facility.
  • Develop services, products, procedures, policies and standards with SOP, guidelines and manuals for reference by all staff.
  • Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers’ feedback.
  • Oversee the quality and variety of food and drink offered in the hall, coordinating with catering.
  • Control in cost, resources and utilise assets to achieve qualitative and quantitative targets, ensuring that the equipment in the facility are well maintained.
  • Improve sales volume by means of up-to-date marketing, menus, festivals and special food and beverage promotions.

Job Requirements:

  • Candidate pursued with Bachelors Degree in Hotel Management or equivalent.
  • Minimum 3 - 5 years relevant experience. Candidate with experience in hotel ballroom/ banquet service would be an advantage.
  • Fluency in Mandarin and English, with strong verbal and written communication skills in both languages for international business.
  • Work location: Subang Jaya

What we offer:

  • Outpatient & Dental Benefits for Self & Family
  • Inpatient Benefits
  • Free Parking
  • Property Purchase Discount

Job Type: Permanent

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Required)

Experience:

  • Customer services manager: 3 years (Required)

Language:

  • English (Required)

Work Location: In person