Executive Service Manager
RM 5,000 - RM 6,000 / month
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Job Functions:
- Oversee the day to day operations of the banquet hall, ensuring everything runs smoothly and efficiently.
- Attend to guests/clients on arrival and departure to ensure continues experience..
- Ensure that the facilities is well-maintained, welcoming, and offers top-notch services to guests.
- To keep track of daily operating in and out record.
- Provide exceptional service to high-profile customers, including personalizing their experience and responding to their needs.
- Promoting and securing revenue for the business by capitalizing and optimizing all print and digital ads space within the facility.
- Develop services, products, procedures, policies and standards with SOP, guidelines and manuals for reference by all staff.
- Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers’ feedback.
- Oversee the quality and variety of food and drink offered in the hall, coordinating with catering.
- Control in cost, resources and utilise assets to achieve qualitative and quantitative targets, ensuring that the equipment in the facility are well maintained.
- Improve sales volume by means of up-to-date marketing, menus, festivals and special food and beverage promotions.
Job Requirements:
- Candidate pursued with Bachelors Degree in Hotel Management or equivalent.
- Minimum 3 - 5 years relevant experience. Candidate with experience in hotel ballroom/ banquet service would be an advantage.
- Fluency in Mandarin and English, with strong verbal and written communication skills in both languages for international business.
- Work location: Subang Jaya
What we offer:
- Outpatient & Dental Benefits for Self & Family
- Inpatient Benefits
- Free Parking
- Property Purchase Discount
Job Type: Permanent
Pay: RM5,000.00 - RM6,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Customer services manager: 3 years (Required)
Language:
- English (Required)
Work Location: In person