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Ecommerce Key Account Manager

RM 4,000 - RM 8,000 / month

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Planning & Strategy

  • Understand client’s requirements, target to be achieved, and prepare proposals and pitching presentations to on-board new clients.
  • Work together with E-Commerce team to provide clear business insights on planning 360 E-Commerce strategy for clients according to their objective:
  • E-commerce auditing
  • Listing optimization
  • Product strategy
  • Pricing strategy
  • Promotion strategy
  • Marketing activities strategy
  • Sales channels & platforms strategy
  • E-commerce marketing roadmaps
  • Develop project timeline
  • Sales forecasting
  • KPI forecasting for each activity
  • Client servicing

Promotion & Execution

  • Support on the operation of E-Commerce platform when needed, which include:
  • Submit / setting up campaigns and promotions
  • Update posts, banners and design, update or edit product information
  • Monitor campaigns and promotions to ensure the campaigns are run smoothly and free from error.
  • Inventory forecasting & management
  • Respond to customers’ query & solve customers’ issues
  • Feedback on reviews
  • Developing FAQs
  • Sending broadcast messages
  • Process and prepare E-Commerce orders’ documents for packers to perform fulfilment.

Content

  • Review on content direction prepared by the E-Commerce team before proceeding to content creation.

Media

  • Review and comment on media strategy planned by Media Team to generate effective media buy performance.

Communication & Collaboration

  • Liaise with client to update on E-Commerce performance and proposing new ideas to improve client’s business.
  • Work closely with the Tech Team on IT relevant projects, such as E-Commerce websites or system development.
  • Work closely with Sales, Marketing, Production, and related departments to shape planning and strategy for client business.

Team Lead & Monitoring

  • Lead and monitor the team to ensure the tasks of team members are on track and completed according to SOP and achieve KPI set.
  • Prepare a team performance report for employee evaluation.

Report & Analytics

  • Liaise with Analytics Specialists to identify how competitors are performing in the market.
  • Work with the Data Analytics and E-Commerce team members to prepare reports on E-Commerce and marketing campaign performance.
  • Engagement metrics
  • Sales attribution
  • Product overview
  • Product ranking
  • KPI, ROI, etc.
  • Study and understand E-Commerce reports to identify marketing effectiveness and propose activities to improve the overall performance for upcoming months.

Job Type: Full-time

Pay: RM4,000.00 - RM8,000.00 per month

Benefits:

  • Parental leave

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Puchong: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have experience in managing Affiliate Marketing?
  • How many years of experience in digital marketing/ advertising/ E-Commerce Enabler company?
  • Do you come out proposal to your client on E-Commerce Strategy?
  • Do you have experience in handling consignment or outright?
  • Do you have the experience in doing livestream?

Experience:

  • Ecommerce Management: 2 years (Preferred)