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Application Support Analyst

RM 4,000 - RM 6,000 / month

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Accountabilities

  • Provide Level 2/3 technical support for business applications, investigating and resolving complex issues while maintaining service level agreements
  • Monitor application performance and system health, implementing preventive measures to minimize downtime
  • Collaborate with development teams to troubleshoot software/application issues and implement solutions
  • Manage and track support tickets through their lifecycle using IT service management tools
  • Create and maintain technical documentation, including standard operating procedures and troubleshooting guides
  • Participate in change management processes and assist with application upgrades and patches
  • Support regular testing activity, ensuring product knowledge is kept up to date
  • Conduct root cause analysis for recurring issues and implement long-term solutions
  • Support end-users through training , demo and documentation to improve application usage

Required Skills and Experiences

  • Minimum 3 years of experience as Application Support Analyst or relevant role.
  • Experience with SQL fundamentals and basic query writing
  • Experience with Postman for API testing and management
  • Experience with JSON/XML data formats
  • Equip with sFTP/FTP protocol knowledge and implementation
  • Experience with REST API understanding and troubleshooting
  • Experience with HAR file analysis and debugging
  • Tools & Technologies: JSON (mandatory), XML, HAR file analysis, SFTP understanding, Pupeteer/other automation tools.
  • Good to have skills: Ms Azure Basic (Service health check/Monitoring), Fiddler for network traffic analysis, Puppeteer/similar for headless browser automation, SoapUI for API testing and validation.
  • Detail-oriented approach to problem solving and documentation
  • Exceptional time management abilities
  • Strong expectation management skills
  • Clear and effective communication (written and verbal)
  • Strong analytical and problem-solving mindset
  • Capacity to work under pressure and handle multiple priorities
  • Ability to work effectively in a team environment

Important Notes: This role requires a weekly rotational shift to support the UK and Mexico countries, with the following shift patterns: 8 AM – 5 PM, 10 AM – 7 PM, 12 PM – 9 PM, and 5 PM – 2 AM. Please apply only if you can commit to this rotational shift schedule.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Are you able to commit to the weekly rotational shift schedule for this role?
  • What is your expected salary?
  • Are you legally authorized to work in Malaysia?

Experience:

  • Application Support Analyst: 2 years (Required)
  • SQL fundamentals and basic query writing: 1 year (Required)
  • Postman for API testing and management: 1 year (Required)
  • JSON/XML data formats: 1 year (Required)
  • sFTP/FTP protocol knowledge and implementation: 1 year (Required)
  • REST API understanding and troubleshooting: 1 year (Required)

Work Location: In person