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  4. Click Websites.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Customer Care Assistant

RM 1,800 - RM 2,200 / month
Checking job availability...
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Job Summary:

As a Customer Care Assistant, you will be the first point of contact for guests at the Front Entrance of Berjaya Times Square Theme Park. Your role is to provide a warm welcome, assist with inquiries, ticketing, and ensure an exceptional guest experience from the moment they arrive. You will play a key role in maintaining the park’s reputation for excellent service and smooth operations.

Key Responsibilities:

Guest Services & Assistance:

  • Greet and welcome visitors with a friendly and professional attitude.
  • Provide accurate information about ticket prices, park attractions, promotions, and operating hours.
  • Assist guests with directions to rides, facilities, and other park amenities.

Ticketing & Admissions:

  • Operate ticketing systems, handle cash and electronic transactions efficiently.
  • Scan tickets and verify entry passes while ensuring a smooth and organized entry process.
  • Resolve any ticketing issues or customer concerns professionally.

Customer Support & Problem Resolution:

  • Address guest inquiries, feedback, and complaints courteously and effectively.
  • Provide solutions for customer concerns, such as lost tickets, lost children, or special assistance needs.
  • Coordinate with security and management for emergencies or escalated issues.

Queue & Crowd Control:

  • Monitor guest flow at the entrance to prevent overcrowding.
  • Assist in managing long queues and maintaining order during peak hours.

Safety & Cleanliness Compliance:

  • Ensure the front entrance area is clean and well-maintained.
  • Report any safety hazards, equipment malfunctions, or suspicious activity.

Skills & Qualifications:

  • Strong communication and interpersonal skills.
  • Prior experience in customer service, hospitality, or tourism is an advantage.
  • Ability to handle high-pressure situations and resolve guest issues effectively.
  • Good command of English and Bahasa Malaysia (additional languages are a plus).
  • Able to work shifts, weekends, and public holidays.

Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Gym membership
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Fixed shift
  • Weekend jobs

Supplemental Pay:

  • Attendance bonus
  • Overtime pay

Application Question(s):

  • What is your expected salary? (state min/range)
  • When can you start work?

Education:

  • Malaysian Special Skills Certificate (Required)

Experience:

  • Customer service: 1 year (Required)

Work Location: In person